Property managers achieve better outcomes when they understand what to expect before, during, and after exterior services. From window cleaning and caulking to Glass Restoration, façade maintenance, and specialized access work, clear planning, communication, and documentation reduce uncertainty, protect daily operations, and support long-term building performance and asset value.
Before the Project: Planning and Alignment
Every successful exterior project starts with pre-job planning and a thorough site review. This phase should clearly define the scope of service, access requirements, safety protocols, schedules, quality standards, and payment terms. It should also address site-specific challenges, weather considerations, and how schedule changes will be communicated and managed.
Industry experience consistently shows that poor upfront planning is a primary cause of rework, service disruptions, and unexpected cost increases.
Property managers should expect:
- A detailed site inspection with documented existing conditions
- A clearly defined scope of work, service timeline, and transparent payment terms
- Identification of risks, access challenges, weather impacts, and mitigation plans
Strong planning sets expectations early and creates accountability for all parties involved.
During the Project: Visibility and Daily Reporting
Once work begins, visibility and daily reporting become critical. Consistent, structured updates are how trust is maintained in real time—especially on occupied properties where exterior work affects residents, staff, and operations.
- Work completed and work planned
- Site photos documenting progress and conditions
- Weather-related delays or schedule adjustments
- Safety considerations or access issues
Project management professionals widely agree that consistent reporting prevents small issues from escalating into costly problems. Clear communication during execution supports faster decision-making and keeps exterior services aligned with property expectations.
After the Project: Closeout and Documentation
An exterior project is not complete until closeout and documentation are finalized. This phase protects the property, the asset owner, and the property manager by confirming that work was performed as agreed and can be properly maintained over time.
Closeout should include:
- Final inspections and punch list completion
- Waterproofing warranty documentation
- As-built information and clear maintenance guidance
Proper closeout reduces long-term risk, supports warranty enforcement, and provides a reliable record for future exterior maintenance planning.
Why Process Matters in Exterior Services
Choosing an exterior services partner is not just about price—it is about process. At Thompson Exterior Services, we ensure that every project follows a consistent approach built on planning, communication, documentation, and accountability.
This process minimizes disruptions and delivers reliable exterior solutions that protect property value and support long-term asset performance.
